Is there a way to create a service desk project without using a template?

[Rob Peterson]

I'd like to create a Service Desk Project but not have to use one of the canned templates because it would be a lot of work to change out all of the statuses, etc.  Is there a way to create a shell SD project?

[Ste Wright]

Hi @Rob Peterson 

It's not possible to create a Project without a template.

You can share the configuration from an existing Project though, if you have another JSM Project setup which matches your needs in the new one:

1. Go to Projects > Create Project
2. Select a Service Management template
3. Select to create a company-managed project
4. Check the box Share settings with an existing project
5. Choose the JSM Project to share configuration from
6. Give the Project a name/key, and create it!

Note: This doesn't work for the ITSM templates, nor Team-managed Projects (which have no shared configuration).

Ste

[Jack Brickey]

Any project requires a template. Wouldn’t the general template work? It is pretty basic.