Is there a way to customize when the satisfaction survey is sent?

[David Scherer]

Our customers are our clients and so we primarily interact with the same people from each client.  We do not want to send out a survey every time a ticket is resolved but we would like to send one out once a week, month, or quarter.  Is there a way to choose when to issue a survey to a customer or set of customers?

[Riley Venable]

Yes, it is possible to choose when to issue a survey to a customer or set of customers. Project administrators can turn customer feedback on or off for a service project and can also edit the survey question. The service project sends customers a quick survey when their request is resolved, but the frequency of sending surveys can be controlled by the project administrators.