Is there a way to disable invisible reCAPTCHA for the service desk portal?

[Tom Horton]

I'm using an embedded browser that doesn't support invisible reCAPTCHA. Is there a way to disable it for a project?

[Angélica Luz · Accepted solution]

Hello Tom,

Thank you for reaching out to Community!

The captcha is added to the customer portal to prevent getting SPAM requests and this feature is something that is not available for administrators to disable, however, we from support can do this, but it will require a ticket since it's necessary to escalate this request. 

Note that, disabling captcha will disable for everyone and not specific users.

I saw that you already have two tickets created with our support, so you can ask them or create a new one.

Also, let me share with you our feature request:

• Allow administrators to disable CAPTCHA for specific users

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Tom Horton]

Thanks for the reply Angélica. How do I submit this question to support directly so I don't have to create a new one?

[Angélica Luz]

You are always welcome, Tom!

I saw that they already disabled the captcha for your site.

If you have any other questions, please let us know.