Is there a way to discard TO,CC,SUBJECT of the email in the comment section?

[Ashna Babu]

We have connected our support desk mail id with Jira.so for every support queries, corresponding tickets are created in Jira.

When we respond via our support mail box, we want comments generated in Jira for the corresponding tickets. But, the problem that we are experiencing is that, for every responses via outlook, in the comment section it is showing as below:

comment:

to:

cc:

subject:

and if there is a history of emails we can see the full history in the format to:,cc:,subject:.

Can someone help me with this?