Is there a way to make an internal comment public

[Katherine Stevens]

I use K15T backbone sync, so I'm not sure if I should start with them, or if someone in the Atlassian community can help.  If I make an internal only comment, how can I make that same comment public?

Thanks

[Deleted user · Accepted solution]

Hmmm. Ive also wondered this. What I done was copy and paste each indiviually in the reply box.

[Matthias Gaiser _K15t_]

@[deleted], are you wondering how to make an internal comment public (without the Backbone part I've described in the other answer?).

You can simply edit your comment, switch in the header from Add internal note to Reply to customer, save the comment - and it is public.

[Matthias Gaiser _K15t_]

Hi @Katherine Stevens,

I'm Matthias from the team behind Backbone Issue Sync and I'm happy to help here or if you prefer to discuss your use case in private also via help@k15t.com.

If I understood your scenario right, you have a synchronization between two projects configured. If you now make an internal comment in the one project, you'd like to have a public comment in the other project?

If that's the case, you can go to the comments section of your synchronization and configure there the comment behavior to e.g. map internal comments to public ones - or to make a comment public in case it contains special keywords. For more details, check out our documentation about comments.

Did I understand your use case right? If not, please elaborate and I'm happy to help.

Cheers,
Matthias.

[Katherine Stevens]

Thank you both!  I was able to find the setting,