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Is there a way to thread our replies with the original email the customer sent?

David Scherer
David Scherer March 7, 2023

When the customer sends an email to our support email and we respond, the responses come in the form of a new ticket to the customer's email box.

Is there a way for our replies to come as replies to the customer's original email?

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Patricia Francezi
Patricia Francezi
Community Champion
March 7, 2023

Hi @David Scherer 

I did this research recently, and the only way currently would be using an add-on like this one

https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

 

Also there is a suggestion to vote and watch 

https://jira.atlassian.com/browse/JSDCLOUD-2044

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