Is there an embedded knowledge in Service Mgt Cloud yet? If not, when?

[Allison Stewart]

Hi,

I'm looking to have an embedded KB in Jira SD.  We're not able to use Confluence at this time so I need something within SD.  Can anyone lead me in the right direction?

Thanks.

[Juliette Lallement _Elements Apps_ · Accepted solution]

Hi @Allison Stewart 

There may be a solution that I can think of.

You could create a project "Knowledge Base" within your Jira instance, create an issue type "Knowledge article" and create issues of this type to represent your knowledge articles. 

Then you can use the third-party app Elements Connect to configure custom fields that will display related knowledge articles to your customers or agents. This could look like this:

If you would like further information, do not hesitate to contact me

I hope this helps.

[Jack Brickey]

There is not an embedded solution. Confluence is the integrated  solution. The only option would be to have agents to attach KB articles.