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Is there any way to organize customer feedback queues into folders/thematic groups?

Jason Sadler
Contributor
August 16, 2024

We're beta-testing our platform and receiving a lot of feedback from beta-testers in the Queues section. I am keeping an eye on this portal and assigning the testers' feedback to our product manager. I'm worried that as we scale and start getting more feedback, the influx of issues will become overwhelming. Thus, I'd like to be able to thematically group feedback into something like a folder. For example: putting all of the pieces of feedback about login/logout problems into one folder. Is there a way I can do this? 

1 answer

1 vote
Mikael Sandberg
Community Champion
August 16, 2024

Hi @Jason Sadler,

Welcome to Atlassian Community!

JSM does not have folders, but what you can do is using Components to categorize the requests, and you can then create different queues for each category. 

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