Is there any way to send filter subscriptions without hyperlinks

[Bill Sitzenstatter]

We're migrating from an in house help desk to Jira Service Management. All the heavy work has been completed only to find we can't send daily updates without including hyperlinks. The inability to send to external emails is also frustrating but that has an easy workaround. We're trying to create rules in Automation but are not having any luck.

[Aron Gombas _Midori_]

@Bill Sitzenstatter You can send issue lists, periodically by running a JQL query, with the Better PDF Automation app.

You can send to external emails. Also, you can customize every detail of the list, so it is easy to remove the hyperlinks.

See: How to send PDF documents in email from a JQL query on a specified schedule

(Discl. this app is developed by our team.)

[Christopher Yen]

Hi @Bill Sitzenstatter ,

Welcome to the community. Could you give us some more details on what you're trying to automate? Are you looking to schedule an email listing work items each day? 

[Bill Sitzenstatter]

The short answer is, yes.

The long answer is:

I have created filters for individual clients who do not have access to our Jira. They never had access to our current help desk. We send them daily updates showing all their recently closed and all open issues. Included are cat/sub cat, status, date created . . .

The clients do not want any hyperlinks in the daily updates regardless of the fact they don't have access. 

[Christopher Yen]

Hi @Bill Sitzenstatter 

So this can be done via automation rules, for the trigger you can use a scheduled job, then the 1st action would be a lookup where you would enter your filter query and then a send email action where you can list your lookup items in the contents of the email.

This is the HTML in my rule for you to reference, just remove the <a href="{{url}}"></a> tags if you would like to remove the link. 

<ul>
{{#lookupIssues}}
<li><a href="{{url}}">{{key}} : {{Summary}}</a></li>{{/}}
</ul>

[Bill Sitzenstatter]

When I try anything similar to this, I get separate emails for each work item.