Issue view field layouts reset when changing issue type

[Nathan Yam]

I have tweeted the field layout for each of my request types and everything is working as expected when a ticket is created via the portal. 

However, after I change the ticket type as an agent, the field layout resets itself and shows every field available for that request type instead of the ones I selected. 

I can't work out why this is happening and cannot find any documentations to fix it. Anyone else encountered this problem and know how to resolve it?

[John Funk]

Hi Nathan - Welcome to the Atlassian Community!

Yes, if you have different screens for the issue types, the issue layout will change for the new screen/issue type.