Dear team,
We are currently facing an issue when adding a user as a “user agent” in Jira Service Management (JSM). We want this user to have access only to a specific JSM portal (Service Management project). However, once we assign the user agent role, we notice that the user also gains access to other projects they should not see (specifically, Team-managed Software projects).
We have tried several configurations but couldn’t find a way to restrict the user’s access. The user agent role is necessary because they need to manage a specific project, but we do not want them to have unrestricted access to other projects.
It’s also important to mention that from User Management, we cannot edit or limit project access for this user.
Is there any solution or workaround for this behavior?
Thank you in advance for your help.
Kind regards,
Rodrigo
