Issue with widget on Shopify app pages showing incorrect availability message

[Ramon Pacheco]

Hey everyone,

I’m adding a widget to the pages of my apps on Shopify. It’s all set up to receive messages during specific hours, and all agents are online and available. But for some reason, the message on the front says:
"Sorry, we're currently unavailable. 😴
Leave a message and we'll get back to you soon."

This doesn’t match our actual availability, and I can’t figure out why it’s showing that. Any ideas on how to fix this?

[Sahir Maharaj]

Hello @Ramon Pacheco

Based on my understanding, the availability message issue on your Shopify app pages could stem from a misconfigured availability schedule in your widget settings.

Double-check the timezone settings and agent availability windows to ensure they align with the desired schedule. Also, verify that the widget’s integration is properly synced with your Shopify theme.

If everything seems correct on your end but the issue persists, there could be a caching or script loading conflict on the Shopify page. Clearing cache or re-embedding the widget might help.