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It is failing to copy email body from email to Jira ticket which will be added as a description

mohan_reddy
mohan_reddy September 14, 2022

It is failing to copy email body from email to Jira ticket which will be added as a description for the emailed tickets. It is working fine with most of them but one of the organizations of service desk project facing the issue. Can you please help me in this as soon as possible. Thanks in advance for your quick response.

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Jack Brickey
Jack Brickey
Community Champion
September 14, 2022

Hi @mohan_reddy , could you please restate your issue? What do you mean by "It"? Do you have some automation? If so please share the details.

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