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JIRA Form linked to custom fields and use for automation

Aldi Meilana
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April 24, 2025

Hi everyone,

 

I create JIRA Form for portal customer, and all fields in Form linked to Custom Fields. For example fields "Issue Request" (this is custom fields and linked to jira form).

When I create ticket from portal and choose Issue Request is Request. Why this automation doesn't run?

Screenshot 2025-04-25 at 11.45.04.png

 

in Audit log, for condition in Issue Request is not match condition

Screenshot 2025-04-25 at 13.05.59.png

 

This automation was previously running, and now it is not running. (I have not made any changes to the automation or fields and forms)

please i need your suggestion

 

Thank you

 

 

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