JIRAM Service Management Billing

[Narayan Basak]

(Jira Service Management - tcg-digital), there are option as Customer, Customer User, None & User. What does each of this option represents? Which all should be considered in cost segregation?

[Joseph Chung Yin]

@Narayan Basak -

Please review the following product pricing reference page - https://www.atlassian.com/software/jira/service-management/pricing?tab=cloud-new

You only have costs per agent license for your subscription where customers are free of fees.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.