JSD Agent gets two notification when transition on comment rule was triggered

[david kreuter]

Assuming you have the standard transition on comment automation rule enabled with an user triggering the rule. So if the customer comments on the issue following notifications are sent:

• Updated notification - due to status change done by the automation rule
• Comment notification - Issue commented event of the notification scheme

One notification is sufficient to signal the agent something happend. Removing the assignee from "issue commented" event within the notification schemes makes no sense.

So is there away to suppress event trigger by the rule?