JSD Cloud - Quick Search - Issue Status

[Andreas Schnederle-Wagner]

Hey there,

any possibility to add "Issue Status" to the Quick Search Results?
Often we find lot's of similiar Issues, most of them already closed - but Quick Search still shows them ... making it very hard to find the right, still opened, Issues ...
Any Idea on that?

thx, bye from Austria
Andreas

No Information about ISSUE STATUS ... is it CLOSED? is it OPENED? is it WAITING FOR CUST, ... ?

[Mike Bowen]

Hi @Andreas Schnederle-Wagner 

As an alternative solution while Atlassian mull over your suggestion...

Why don't you create a queue called Waiting for Customer or Open or Closed so that you can quickly see all the requests still Waiting for customer, open or closed where the JQL script is:

resolution = Unresolved AND issuetype = "<whatever issue type you have>" AND status = "Waiting for customer" ORDER BY created DESC

resolution = Unresolved AND issuetype = "Service Request" AND status = "Closed" ORDER BY created DESC

resolution = Unresolved AND issuetype = "Service Request" AND status = "Open" ORDER BY created DESC

OR

If you have a specific word or phrase (e.g. is RED BULL a customer?) then you could have a queue showing all RED BULL customer tickets where status in Waiting for Customer, Open or Closed. 

-Mike