JSD new tier

[Tony Montana]

Hi. We have 10 user tier JSD Server. Can we upgrade to 15 user tier today?

[Dirk Ronsmans · Accepted solution]

Hi @Tony Montana ,

I'd like to link you to the "important dates" article regarding server EOL.

https://www.atlassian.com/migration/journey-to-cloud?tab=server-dates#important-dates

According to that you should still be able to upgrade/downgrade your user tier up until Feb 2022 so theoretically sure you can do it.

However, as you are using Server, a 15 user tier does not exist for JSD/JSM. If I'm not mistaken the tiers for JSD would be

10 - 25 - 50 - 100 - 250 ... 

So if you wish to upgrade your tier you'll have to upgrade to a minimum of 25 users. (for Datacenter this is even 50).

If you want this I'd suggest reaching out to Atlassian for a new license (probably through http://my.atlassian.com) and handle your licenses.

Keep in mind tho that an upgrade of your user tier also impacts your app licenses.

[Daniel Eads]

Just for a point of clarification here, Starter (10 user) licenses are unique in that moving from a Starter license (in which the $10 fee is paid to charity) to a 25-user or higher license is considered a new sale instead of a tier change. From the server end of life FAQ:

Last date to upgrade: Moving from a Starter to a full license is considered a new sale, which means that as of February 2, 2021 PT (the end of new license sales), you won’t be able to upgrade your Server Starter license to a full license. After that point, upgrading will only be available by moving to either cloud or Data Center.

[Dirk Ronsmans]

Wow missed that one.

Thanks for the clarification. Would be great if this could be featured more prominently on the timeline too. I feel some of these consist of several nuances that consist of exceptions.

But as @Daniel Eads mentions, @Tony Montana you will not be able to move to a higher tier from a  10 tier license as it will be considered a new sale which ended 3 months a go.

If it is such a small team (considering what others there are out there) you could always look in to moving to Cloud.. 

[Tony Montana]

@Dirk Ronsmans Cloud doesn't support other dns names.

[Dirk Ronsmans]

Yet ! The roadmap has it for 2022 so I'm hopeful :)