JSM Assets - Microsoft Entra ID (Azure AD) Beta Integration stopped working

[Timothy Brown]

JSM Assets - Microsoft Entra ID (Azure AD) Beta Integration stopped working.

After a few months of working correctly it start giving the error Please check your connection or try again at a later time.  If problem persist, please contact support.

The import works fine with the same credentials in a fresh schema.(in the same instance of Assets.) Nothing was changed to the mapping or fields in the Object Types collected.

What could have caused the Import to just stop working?

[Chrissy Clements · Accepted solution]

Hey @Timothy Brown 

This app is developed by Atlassian Labs, which offers unsupported apps and personal projects created by Atlassian developers. Keep in mind that these apps fall under the "Free or Beta Products" section of the Atlassian Customer Agreement: https://www.atlassian.com/legal/atlassian-customer-agreement#free-or-beta-products

From my understanding, this beta is expected to be replaced by the EntraID connector in Data Manager.

[Timothy Brown]

Yes, I understand this is the Beta version, but do to restrains of the business we cannot go to Data manager until after the 1st of the year. I was hoping that someone else had seen this issue and know why it happened with a suggestion how to fix it.

[Timothy Brown]

The app Started working the next day so the issue may it was hung and needed to go through recycle. Because the next day after 6am was working.