JSM - Edit field

[Bryan Tito]

Is there a way to edit/update this field on JSM?

We are trying to create a flow, and it seems that this one is not showing on the field results.

[John Funk]

Hi Bryan,

No, you can't edit that field - it is only available to Agents when they are creating an issue for themselves or on behalf of another person/user/customer. 

[Pier-Olivier Tremblay]

The field is "Assignee". 

And as @John Funk said, you need a specific project permission to be able to edit it on a request form.

[Kai Becker]

Sorry, but this is wrong. This field is the issue reporter, not the assignee.

It automatically defaults to the currentUser for none agent users.

[Pier-Olivier Tremblay]

Totally right, wrote to fast :D

But the second part is still valid

[Kai Becker]

Yes! No doubt on this one  :D