JSM Notifications Broken

[David Lord]

Hello,

I am running "Jira Service Managemen (Cloud)" for my company. I am a site administrator. For some reason, across multiple boards, our notifications started acting up. I am not receiving emails when a ticket is created on certain boards. Non-admins are receiving emails when issues are created (When they shouldn't). Then before I have a chance to change anything, the roles reverse. I receive the emails and the non-admins don't receive any emails. I have two questions from this. . .

1. Has anyone experienced this before?
2. Do the default notification settings take precedence over special notification setups on individual boards?

[Angélica Luz]

Hello @David Lord,

Thank you for reaching out to Atlassian Community!

Checking the details of your domain, there are no blocks on our side. With this said, if some notifications are being delivered and others are not, it’s important to check the notification scheme.

What is the type of the affected project? (team-managed or company-managed)

What notifications are you and your team receiving? Is it system (internal) notifications or customer notifications? If possible send us a screenshot, just make sure to hide private information.

I’m asking because it’s important that, internal licensed JSM users don’t be added as customers on JSM projects because it can cause issues with notifications.

What are their roles in the project and their roles on the tickets?

Kind regards,
Angélica