Hello,
I'm not sure if this is by design, or if there is a flag somewhere that I have yet to turn on.
When engaging the Virtual Service Agent, with responses, those responses are not added to the ticket, when it is created.
For eg:
If I respond No, then a ticket is created:
When I go to the ticket, all I see is the Summary and Description contain the first interaction?
When I use the Atlassian Assist from Slack, all the interactions are available in the ticket?
Have I set something up incorrectly?
Thanks in advance.
Mark