JSM Virtual Service Agent and Interactions being sent to the ticket?

[Mark Higgins]

Hello,

I'm not sure if this is by design, or if there is a flag somewhere that I have yet to turn on.

When engaging the Virtual Service Agent, with responses, those responses are not added to the ticket, when it is created.

For eg:

If I respond No, then a ticket is created:

When I go to the ticket, all I see is the Summary and Description contain the first interaction?

When I use the Atlassian Assist from Slack, all the interactions are available in the ticket?

Have I set something up incorrectly?

Thanks in advance.

Mark