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JSM Virtual Service Agent and Interactions being sent to the ticket?

Mark Higgins
Community Champion
October 2, 2024

Hello,

I'm not sure if this is by design, or if there is a flag somewhere that I have yet to turn on.

When engaging the Virtual Service Agent, with responses, those responses are not added to the ticket, when it is created.

For eg:

Screenshot 2024-10-03 140834.png

If I respond No, then a ticket is created:

Screenshot 2024-10-03 141027.png

When I go to the ticket, all I see is the Summary and Description contain the first interaction?

 

Screenshot 2024-10-03 141154.png

 

When I use the Atlassian Assist from Slack, all the interactions are available in the ticket?

Have I set something up incorrectly?

Thanks in advance.

 

Mark

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