Jira Automation to separate values in an email when using lookupIssues

[Bharat Kumar Bondalapati]

Hello,

Could anyone please let me know why the following sends an empty email? I have followed every instructions through other available similar questions but found no solution.

Here is the automation code:

lookupIssues JQL: (Works Fine)
(status != Closed AND status != Resolved) AND (assignee = KM OR "Requested Participant" = KM)

Send Email: This shows "success" in logs but sends an empty email.
Hello,

Here are the open issues for KM:

**Assigned to KM:**
{{#lookupIssues}}
{{#if(equals(issue.assignee, "Kyle Meier"))}}
{{key}}: {{summary}}
{{/}}{{/}}

Regards, Jira Automation

[Bill Sheboy]

Hi @Bharat Kumar Bondalapati 

Once inside of the iterator {{#lookupIssues}} ... {{/}} do not use the issue prefix as the fields are relative to the lookup.

If instead you are trying to filter the results, that is not possible as data from outside of the lookup is not visible inside the iterator.  Instead try adding that criteria to the JQL for the lookup.

Another option, when only one lookup is used, is to use a dynamic regular expression to filter a text / flattened version of the lookup.  That may be a bit complicated for your scenario.

If that does not help, context is important for the community to help.  Please post the following:

• what type of project is this (e.g., company-managed, team-managed, etc.), 
• an image of your complete automation rule in a single image for continuity,
• images of any relevant actions / conditions / branches,
• an image of the audit log details showing the rule execution, and
• explain what is not working as expected and why you believe that to be the case.

Kind regards,
Bill