Jira Operations Sync Work Types

[Natalie Franklin]

I want to create Jira alert when an issue is created AND the work type is [System] Incident OR General Request.  Is there a way to do this?  I can't seem to figure it out.  

Thank you!

[Christopher Yen]

Hi @Natalie Franklin

I think you can create an alert rule to for each work type

 

I haven't really used syncs yet but that seems to be the way to set that up. An alternative I've used for incident alerting using the email integration and I use automation from the JSM project to send an email to the Operations team which allows me to use the IF conditions which are a little more familiar to me. 

[Joseph Chung Yin]

@Natalie Franklin -

Can you provide a bit more background how your issue is created in your JSM project where work type is set to [System] Incident / General Request?  I am assuming the issues are created in the traditional way where customers use Portal UI to generate them.

Please advise, so we can assist better.

Best, Joseph Chung Yin

[Natalie Franklin]

For [System] Incident they are created via the portal - for General Request they are created via email - and I would like to have an alert trigger for just those 2 work types.  I also have Task, subtask and Epic - I don't want an alert triggering for those work types.