Jira SM project templates for Learning & Development team

[Hendra Liu]

Hi All,

I plan to create another project for our Learning & Development team and need your input for the best-practice (or commonly used) built-in templates from Jira SM.

I have read the description from the help and I still cannot decide which template that is suitable for the new project for Learning & Development team.

Appreciate for any suggestions, thanks.

Regards,

Hendra

[Marini Marini · Accepted solution]

Hi @Hendra Liu 

The main purpose of JSM project templates is to provide options for users to quickly set up a JSM project/Portal and try it on right away. Once you pick one, you will most probably need to modify the configuration to match your requirements for example:

• Adding more fields
• Adding more request types
• Modify the Customer Form
• Redesign the workflow
• Adding automation rules
• etc.

If you do not have a specific requirement in mind, I would suggest using the "General service management for business teams" for a start.

If you need help designing your portal, you may one to engage one of Atlassian's partners to help you out. As one of the partners, we will normally organize a few days' workshops to gather your requirements such as your current state and future state. If needed, we can do a full implementation as well which includes design, build, UAT, and post-implementation support.

I hope I answered your question.

Thank you,

Marini

[Hendra Liu]

Thanks for the suggestion. I'm aware that I might need to customize it to our needs if we choose either of the templates provided. I was just thinking if any of the templates will make-do with minimum customization based on anyone experience :)

I will start with the "General service..." template and hopefully not so much customization needed or might not needed at all. Thanks again.