Jira Service Desk - Client Portal "Look and Feel" permissions

[Tony Vlcek]

I have added a user to Service desk. I want him to be have all the Admin permissions.

I have assigned this user to the jira-servicedesk-users group and I have given him the Administrator role in Service desk: Project settings > People

However the user is still not able to do everything. He can't for example update the Look and Feel of the customer portal.

Am I missing something? Is there some other role or group that I need to assign? 

Thank you?

[Jack Brickey · Accepted solution]

They need to be a Jira admin not just a project admin. I would not advise that though. 

[Tony Vlcek]

Oh I see. Thanks for clarifying.

It does seem strange to bundle "Delete everything" permissions with "Change the color of the portal background" permission into one Role.