Jira Service Desk Cloud/Line Managers/Directors Approval Field

[Juli]

Hello,

I'm handling the JIRA Service desk Cloud administrator role in the company. I need your answers on below question. Please kindly reply for this if your know how to do it.

We are interested in setting up a second field approval (user-picker custom field ) in one workflow for a service desk project, and in that field we need to add customers. So ticket creation with two separate approval levels. One approval field for requester managers/directors and one for the developers team managers/directors?

[Vasi]

Hey Juli,

So I was checking your request and could see that similar question was answered quite some time ago, here:
 https://community.atlassian.com/t5/Jira-Service-Desk-questions/how-to-set-up-a-two-step-approval/qaq-p/113426?utm_source=atlcomm&utm_medium=email&utm_campaign=reason_box_question&utm_content=topic

Take a look and I think it should address your issue.
If not, let me know if your scenario is different and I will try to help out.

Regards,
Vasily