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Jira Service Desk Creating issue on customers behalf

Andrew Schenck
Andrew Schenck June 11, 2019

Is it possible to create/edit an issue in Jira on behalf of a customer without adding them as a customer in JIRA.

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Jack Brickey
Jack Brickey
Community Champion
June 11, 2019

Sure but you won’t be able to make them the reporter. 

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Andrew Schenck
Andrew Schenck June 11, 2019

How do you do it so you can respond to customer from ticket

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Jack Brickey
Jack Brickey
Community Champion
June 11, 2019

When you use “raise a request” and it prompts for the customer enter their email. It will prompt you to create the new customer which will now be the Reporter and they will receive all notifications as a customer.

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Andy Schenck
Andy Schenck
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June 12, 2019

Does a customer use a user license?

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Jack Brickey
Jack Brickey
Community Champion
June 12, 2019

Customers are free in JSD.

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