Jira Service Desk: Email Confirmation to*

[Osamuyi Imade]

I am trying to configure Jira Service Desk, Jira says customers can use the portal to raise issues. while testing it i noticed that the field "Email Confirmation to*" has to a Jira account holder.

how can i disable this field or set it to a non-required?

[Angélica Luz · Accepted solution]

Hello @Amrit Sadhab, 

Thank you for reaching out to the Atlassian Community!

The “Email Confirmation to​​” can’t be renamed or added a description.

• Ability to rename the 'Email confirmation to' field on anonymous portal

There is also a feature request currently in progress to allow a domain restriction for public sign-up:

• Include Domain Level Restrictions for Service Desk Public Signup

Please, click on Vote for this issue and also watch the tickets sp that you are notified when it’s implemented.

Kind regards,
Angélica

[Aimee McDonald]

Hi, following up on this as I cant see any other way, the ticket https://jira.atlassian.com/browse/JSDCLOUD-5789 is assigned to inactive members, can you please provide a link with more recent updates on whether this suggestion/request to rename the 'email confirmation to' field on anonymous portal will be carried forward?

[Angélica Luz]

Hi Osamuyi,

The field "Email Confirmation to" only appears when it's a login-free portal, as the customer is not logged in, it's necessary to add the email in order to receive notifications from the ticket.
This field can't be hidden/removed or set as not required.

Regards,
Angélica

[Amrit Sadhab]

Can I rename the field to mention that only a specific domain of email must be used?

[Jared Stapleton]

This is such an inane decision by atlassian. The field is confusing to our users who are seeking our help. 

Will be migrating elsewhere. Congrats Atlassian, you've earned it.