Jira Service Desk Ticket Fields

[Jeffrey Bistrong]

For JSD, would love to know what the most common automation rules people create

[Jack Brickey]

• Creating JSW clones
• updating JSD issue based on it linked JSW issue
• auto-closing issues in waiting for customer status for extended periods

[Cody Stevens]

Some of our common automations are;

• Automatically transmitting between statues (waiting for customer, waiting for support, etc.)
• Moving into inactive and then canceled statues after periods of inactivity 
• Auto reopening canceled or closed issues

We also made a pretty cool one with Project Automation that will post a comment on an issue letting the customer know that it was submitted outside of business hours.