Jira Service Management : Ticket opening filter requestion participants list according organization

[Sylvain GROUSELLE]

Dear Team,

Is there any possibilities to filter request participants results by organisation while creating or modifying a service management ticket. The idea is to avoid misclick or choosing wrong contact from another organisation or contact without organizations. espacially when searching by generic or group email addresses who are praticly identical the risk of error is huge. 

informatique@xxxx

...and of cours keep possibilities to expand search for others contact outside organization or internal contact (colleague from same Jira project) by clicking a button expend results for contact outside organisation

[Tomislav Tobijas]

Hi @Sylvain GROUSELLE ,

From my knowledge, no, you cannot configure/subfilter this (or any other user picker) system field. At least not based Organization system field.

I've tried checking JAC for open feature suggestions related to this, but with no luck.
You can potentially discuss it with Atlassian Support and they could open one for you.

Now, as some kind of workaround, you could use Assets and Assets fields. But, this would probably require some advanced workarounds as you'd need to have a complete database of organizations and customers in Assets + automate & connect those 'picker fields' with the system ones in order actually to share a ticket with the selected entity. 🫤

Cheers,
Tobi

[Sylvain GROUSELLE]

Dear Tomislav,

Many thanks for your help ! 

kind regards