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Jira Service Management and Zabbix

Steven Koolen May 14, 2025

Good day all,
We have an integration that creates an alert in Jira when Zabbix has discovered an issue with the severity of High or Critical. 

This is working, so for example we have process that is monitoring a service and it will create an alert in Operations for the correct team, tested the notifications all is working. 

However, it could happen that an alert fixes itself (restart of server for example). Right now Zabbix will post a comment in the Alert that it has been resolved. But is it also possible to have zabbix close the alert as well together with that comment? 

 

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Marc - Devoteam
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May 14, 2025

Hi @Steven Koolen 

This should be possible by using the JSM operations API endpoint.

See the Close Alert option from the API

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