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Jira automatic confirmation e-mail

Suporte JRetail
Contributor
July 22, 2022

Is it possible to make jira stop sending confirmation when a customer opens an issue?

I would like to create an automation that sends one of my one not their message

1 answer

1 accepted

2 votes
Answer accepted
Mark Segall
Community Champion
July 22, 2022

Hi @Suporte JRetail - When you state "Open an issue", I'm assuming you mean creating a new request?  If so, yes.  Under Project Settings >> Customer Notifications you'll find various notifications that you can control for the project.  Just toggle off the Request created notification.

Suporte JRetail
Contributor
July 25, 2022

This was exactly what I needed, Thank you very much.

Like Mark Segall likes this

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