Is there a way to turn on and off an automation rule for a specific date period?
Example: I have one called OOO and I turn it on when the agents are gone. However, I want to put in a start and end date for this automation rule.
Thanks!
Hi @Katherine Stevens ,
I don't know any option to define that some rule works only in some specific time as a general setting. But I see that you can use specific dates in conditions, for example Issue fields condition where it's possible to select a Created date and put a specific date. Could you please share your automation rule? It will help to find the right solution.
Cheers
Thanks @Kate Pawlak _Appsvio_
Basically, I'm creating an out of office automation rule. So, while the assignee is out of the office, if there is a new comment on the ticket, that ticket will be reassigned.
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