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Jira customer portal's suggested articles

Mihir Ruparelia
Mihir Ruparelia
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August 8, 2023

Hello, 

I have a Service management board, in which I want to add a knowledgebase section, so customers can go to it rather than suggested articles. 

The question I have is why does the "learn more about" knowledgebase articale site at the top and then it has "need to raise a request" 

Can that order be changed? I understand the logic, but if possible I want to switch the order it displays in. 

 

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Mihir Ruparelia
Mihir Ruparelia
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August 8, 2023

Any help or suggestions would be great, I have attached the current layout to make things a bit easier to understand. dm jira request2.pngdm jira request.png

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