Jira reporting

[Rajan Dangol]

Hi,

How can I retrieve tickets that have been resolved and closed? This query doesn't seem to retrieve tickets that have been closed directly without being resolved first. 

Thanks,

Rajan

[Manoj Gangwar]

Hi @Rajan Dangol Jira consider tickets resolved when the resolution field is set on the issue.

The current JQL fetching issues are in the Closed or Resolved status even if they were directly moved to closed status or not.

If you want to fetch the report for issues that moved from resolved to closed then use the below JQL.

status = Closed AND status changed FROM Resolved TO Closed

[Rajan Dangol]

Hi Manoj,

Thanks. However, it seems because it doesn't have the "Resolved" data filled in as it was moved to Closed state, without moving to resolved. The data is missing.