Jira tickets not flowing through email

[Prakriti Arora]

Hello,

This morning we started facing the issue where in the email requests by the customers were not creating tickets in the project. We have an email handler set up but email support for that particular project is not turned on. Could you please advise on how to troubleshoot the issue and what the issue could be?

Thanks,

Prakriti

[Édpo César · Accepted solution]

HI, @Prakriti Arora

Are you using any type of redirect mode? E-mail group, redirect?

The email log is in the following path:

1.Proct Settings

2. Email Request 

3. View logs

[Prakriti Arora]

Hello Thanks for the reply. The issue was because of a lot of emails in the inbox but now it is resolved. Thank you for your guidance.

[Édpo César]

@Prakriti Arora

Perfect, I thought it was something like that!

Just a tip, use redirect using groups, using this you dont need to check your email inbox space. 

If me answer helped it, please mark as correct answer.

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Prakriti Arora 

There could be some issue with the connected email. Did you check the email logs?

You can learn about it here.

Ravi

[Prakriti Arora]

Thanks for the reply Ravi. I cannot view that particular project under Project -> Jira Service Management -> Email requests.