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Just had a customer sign up for JSM Cloud Premium trial but cannot see Opsgenie to link

J Conners
J Conners
Contributor
October 5, 2023

Customer just signed up for JSM Cloud Premium trial but we are unable to see Opsgenie to link it and configure. Tnoughts?

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Mikael Sandberg
Mikael Sandberg
Community Champion
October 5, 2023

Make sure that the features for Alerts and On-call has been turned on for the project. If they are you can access the JSM Opsgenie by clicking on Alerts, that will take you to Opsgenie.

Screenshot 2023-10-05 at 11.22.29 AM.png

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