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Just migrated, where are the queues?

Richard Way
Contributor
September 1, 2021

Hi there,

 We just ran the beta migration assistant for a trial run of our non-prod environment. A few little issues here and there, but nothing too problematic. In the logs, there were 3 queues that failed to migrate due to JQL issues. So I hopped into our cloud environment to see what did come across. And what I'm seeing, or rather, not seeing, is any queues, I don't even see a menu option for queues. The project is there, the issues are there, the portals are there, but I can't find any way to get to the queues. Am I missing something? 

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Richard Way
Contributor
September 3, 2021

Turned out it was a permissions issue, the queues I migrated had rights limited to a user group that I wasn't in. Doh!

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Richard Way
Contributor
September 1, 2021

Created a new service desk project from scratch, went to ...atlassian.net/jira/servicedesk/projects/ST/queues/custom/57 and it shows just as expected. 

went to ...atlassian.net/jira/servicedesk/projects/SD/queues/custom/1 and it redirects to ...atlassian.net/jira/servicedesk/projects/SD/issues/

 

Looks like the beta migration tool is still in beta for a reason :( 

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