Label a Work Item with condition using the value within the Customer or Organization custom fields

[Rudy Setiawan]

Is there a way that we can automate whenever a new work item is created, it will check against a value in the custom field within the Organization, then label the work item. Thank you

[Pedro Olmo]

Hello @Rudy Setiawan ,

You can use this automation structure:

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If you have any questions about the automation, please let me know. The explanation is as follows: when a workitem is created and the organization is “AT Centro” (for example), you set the value “Yes” in Custom Field 1, also you can edit  labels fields.

Regards

[Rohit Utukuri]

Hi @Rudy Setiawan ,

Automation can look at the for a custom field value when a new work item is created and update the label.

You can use the "Work item created" trigger, to trigger the automation when a work item is created.