Layout issues in Help Center

[Leonor Vilhena]

Hi community!

So, I'm having some trouble setting up my Help Center.

• First of all, I can't seem to remove the Demo-Desk from the Help Center page.
• Is there a way of having the different request types and KB articles in the home page instead of having to click on the project to see them? 
• How can I answer an issue directly with a Knowledge Base article?

Thanks!

[Jack Brickey]

Demo-desk - you can delete the project altogether but you may not wish to do this. I would recommend simply limiting the people that have access to this. For example if you are the only agent/admin then you will be the only one to see the project.

Location of Request Types - You can't customize this. How it displays is dependent on how Atlassian has it implemented at the time.

KB articles - you don't answer directly with a KB. The customer can read the article and if it addresses their issue they wouldn't need to open a ticket