Link in Jira email

[Alison Files]

An email gets sent when a ticket is created and there is a link in that email to view the ticket.  Recently, our link has changed and I don't know how to change the link in the email to go to the new url.

Any help would be appreciated.

Thanks,

Alison

[Brant Schroeder]

@Alison Files My guess is that you need to update the customer notifications.  You need to be a project admin to make this change.  Here is an article on how to make updates to these emails. https://confluence.atlassian.com/servicemanagementserver/managing-service-project-notifications-939926348.html 

[John Funk]

Hi Alison,

How is the email being sent? With Jira Automation? A filter subscription? Some other way? 

[Alison Files]

It is being sent with Jira Automation

Thanks,

Alison

[John Funk]

Can you share the rule that sends the email? Be sure to show the details of the email step.