An email gets sent when a ticket is created and there is a link in that email to view the ticket. Recently, our link has changed and I don't know how to change the link in the email to go to the new url.
Any help would be appreciated.
Thanks,
Alison
@Alison Files My guess is that you need to update the customer notifications. You need to be a project admin to make this change. Here is an article on how to make updates to these emails. https://confluence.atlassian.com/servicemanagementserver/managing-service-project-notifications-939926348.html
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Hi Alison,
How is the email being sent? With Jira Automation? A filter subscription? Some other way?
It is being sent with Jira Automation
Can you share the rule that sends the email? Be sure to show the details of the email step.
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