Linked Work items on Services

[Patrick Gloor]

Hello,

I try to link work items with my services unfortunately no matter what I do, I cannot see the linked work items on services. It does work for other assets though.

[Yogesh Mude]

@Patrick Gloor Welcome to the community.

What do you mean services? Is it JSM/Jira project or some other product?

if its JSM/JIra project and you were able to link the work items and now able to see then there could be a browse permission related issue.

[Patrick Gloor]

Thanks a lot for the quick reply, sorry should have been more specific, it is JSM, I use the default services object, I created the services and can link those to the issues. But when going to the service in Assets, the related work links / items do not show up. If I do the same for a Laptop object I set up in another Asset Shema, it works fine.

[Yogesh Mude]

Can you elaborate the below point...

 I use the default services object, 

[Patrick Gloor]

Sure, I use the one that comes by default when setting up a Service Management Project

[Yogesh Mude]

Ahh, thank you for sharing the snap. As far as i knew, we can link the services to each other but no the work items. 

[Patrick Gloor]

Sure, I use the one that comes automatically when setting up a service management site: