Linking a JSM ticket to an Asset Object automatically using Jira Automation

[Athar Mushtaq]

I am using JSM to create a ticket whenever an assets service date is approaching using Jira Automation. It all works fine and a ticket is created and the relevant manager is being notified as well.

The issue is that I am unable to link the newly created JSM ticket to the Assets Object field automatically. I can do it manually by typing in the assets name within the JSM ticket itself. I I have tried adding the Assets Object Field using the syntax below:

I get this error message on execution of the automation rule:

I am not sure if I am using the incorrect syntax for this or if linking assets object to a JSM issue is not possible through automation. I also tried using {{Object.URL}} but it doesn't create the link btw the object and the JSM ticket.

[Hana Kučerová · Accepted solution]

Hi @Athar Mushtaq ,

Would you please share the whole automation rule? I think object key should work instead of Name. Thank you.

[Athar Mushtaq]

@Hana Kučerová  I tried {{Object.Key}} and get this error:

Please see the whole automation rule:

[Hana Kučerová]

@Athar Mushtaq Thank you.

Please try:

key = {{object.key}}

[Athar Mushtaq]

Thank you Hana. This worked :)