Is there a way with project automation to send a reporter an email to remind them that a response is needed on their ticket
@nilo soto You can create an SLA that can be used to then trigger a reminder. This is what is used most commonly. When the issue is in a certain status the SLA begins. If there is no response from the reporter then the SLA will breach and a reminder email is sent via automation. This post also has other methods from using a custom field to using an app from the marketplace. https://community.atlassian.com/t5/Jira-Service-Management/How-to-create-a-Jira-Service-Desk-ticket-reminder/qaq-p/1169309
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Thank! I will try that
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