Looking for an additional field in 'Customer portal' view form

[bhushan]

Hi Team,

I am looking to add an additional custom field in the view form of the customer portal.

Please suggest the best way to achieve it.

Thanks,

Bhushan.

[Mayur Jadhav]

Hi @bhushan ,

Welcome to the Atlassian Community!!

Please create the Custom field in Jira if field is not available,

You may please have a look how to do it - https://support.atlassian.com/jira-cloud-administration/docs/create-a-custom-field/

then associate custom field in screen which used by issue type such as Create, View and update screen.

To add fields to a request type:

1. From your service project, go to Project settings , and then Request types.

2. Select the request type you want to customize.

3. Select Issue view or Request form, depending on where you want to make the field available.

4. In the bottom right hand panel, select Make existing fields available.

5. Select the field you want to add from the dropdown at the bottom of the page.

6. Go back to your request type and refresh the page.

7. The field should be visible in the right hand panel for you to drag and drop into your request form or issue view.

I hope this information helps.

Regards,
Mayur

[bhushan]

Hi Jadhav,

Thank you for the quick response, I would like to add a custom field to the Customer view in the portal but not to the agent view. Please refer the attached screenshot for better understanding and suggest the possible way to achieve this functionality.

Thanks,

Bhushan

[Mayur Jadhav]

@bhushan  Oh I thought you are requesting for at the time of submit service request. Atlassian has feature request on this. You may please vote and add your self as watcher you will get notification for update.

https://jira.atlassian.com/browse/JSDCLOUD-4328

You may please also have a look this Display Custom Fields on Service Desk Customer Portal People has suggest some different solution such using third party plugin or another workaround.

[Elitsa Velikova _Nemetschek Bulgaria_]

Hi @bhushan ,

You can try out the app my team has created: Advanced Portal Reports.

It will allow you to show any custom field on the Customer view in the portal.

Additionally, it also provides your customers (portal users) with a table report where they can see, search, filter and export all their Jira Service Management tickets, including many additional details (incl. SLAs, custom fields, etc.), with a very simple UI. If it sounds helpful you can try it free for 30 days.

Greetings,

Elitsa