Looking to have a form generated in Jira Service Management automate to a Scrum Porject.

[John Voita]

I am looking for assistance with the following scenario:

I have a form the is visible to users via a JSM portal. When the user clicks, "Submit", it generates a ticket. I have automated for that ticket to clone into a Scrum project, as that is the team that will then process the request. Automation also includes deleting the ticket in the JSM project.

The challenge I'm having is that when the cloning occurs, the completed form does not migrate with the automation. Essentially, the new ticket is created, but the form is not present, so it is just a ticket.

How do I automate the moving of the form?

[Camilo Galleguillos]

Hi, John!

Forms data from Jira Service Management cannot be moved or copied to other projects. There would be two options to access the form data:

• Don't delete the JSM issue, and link it to the JSW Scrum issue
  This would allow the Scrum project users to access the data from the form without needing extra steps. Note that JSW users won't need to have a JSM license as long as they don't need to post comment replies to the customer.
• Generate a PDF export of the form data and attach it to the JSW Scrum issue
  Check this community article describing a process to automatically attach the form data as PDF.

Best,

Camilo Galleguillos Sr. Technical Consultant ServiceRocket camilo.galleguillos@servicerocket.com Santiago, Chile