Major Incident Feature - Cloud version

[mark.sabo]

We have the cloud version of JIRA Service Managemnt and have been using the MI feature. We have noticed that the Escalate to MI feature is now missing and are unaware of any change. I believe it was working for all issue types. I'm pretty sure it was implemented with this feature out of the box as very little administratio has taken place.

How can we check how and who changed it and how to get it back. 

Thank You

[Jack Brickey]

Hi Mark, where have you looked for it? Does the following help? what-are-major-incidents