Make comments internal in JSM?

[MK]

Looking to move multiple issues from Jira Software project to JSM project. In Jira software project all issues have many comments, and some comments are restricted to group.

Now if I move the issues to JSM project all comments will be visible to customers. Would like to share with customer only the comments that are restricted to group. In other words, the comments not restricted to any group should be an internal comment in JSM project. Is there a way to bulk edit this when moving the issue from Jira Software to JSM project? If bulk edit is not an option is there any other way to achieve this?

~MK

[Joseph Chung Yin]

@MK -

I believe you will need to use third party add-on to conduct the bulk edit action.  I am not aware there are anything which one can do out of the box in this case.

While looking at the Marketplace, there is this one add-on that you may want to look into it for your evaluation.  We have not evaluate the add-on at this time, so I don't know if it works or not.

https://marketplace.atlassian.com/apps/1214301/comment-toolbox-for-jira?hosting=datacenter&tab=overview

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.