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Manual for issue search in service desk

Michael Oehler
Michael Oehler
Contributor
May 25, 2023

Hi there,

is there any manual explaining how to search for issues from the customer's point of view?

Our customers complain about the fact, that using a "-" in the search bar excludes the following word for the search. Fuzzy search does not work (at the moment) but it is possible to work with "*". However there are some additional features in the search, but I do not find any documentation or manual for it.

Is there any?

Best regards
Michael 

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